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FAQ’s

Get all the answers to the most frequently asked questions (FAQs) regarding some of our categories and a whole lot more from premium brands as well as managing your account, payments and much.

  • How Do I Buy (Shop) Things From House Of Essentials?

1. Select, by adding to cart the desired product from our thousands of products assortment
2. Sign in or create a new account to continue your shopping cart.
3 .Enter your shipping address (i.e. the address your items will be delivered to)
4. Select how you want to make payment and fill in the required information to complete your transaction.

  • How do i save an item to view later?
    To save an item, you add to wish list by clicking the “love” icon or “add to wish list button under the product.
  • Can i buy in bulk?
    For all your bulk, corporate Procurement, please contact customer care before placing an order for a product, to confirm its availability and quantity.
  • Pre Order?
  • you can pre order some high end goods not available on the store, please contact customer care.
  • What is the estimated delivery time? When can i expect my order to arrive? Express Delivery
    We offers same day delivery in lagos only for orders placed on or before 12noon, while other states will be delivered second day after order is placed. T&C applies
    Standard delivery
    orders are delivered within 2-5 days nationwide.
    Pre order
    All Items that are pre ordered will take 1-2 weeks to arrive.
  • Who will deliver my order?
    Your order would be delivered by courier service and occasionally by special arrangement with bus drivers from trusted transport companies for residence outside lagos.
  • Will all of my order arrive in a single package? If your order consist of more than one item from different categories your item will arrive differently, but be rest assured that your remaining items will be delivered shortly.
  • My order is shipped. How can I track it?
    To track your order click on “Track order” on the Top right corner or contact Customer Care.
  • How do I cancel an order?
    You can request to cancel your order online by
    1) Signing into your account,
    2) Visiting My Orders, and
    3) Clicking the button to cancel your order.
    While you may instantly cancel orders not yet shipped, please note that shipped orders may get to you before your cancellation request is processed. contact customer care to request order cancellation.